📦 Shipping Policy for Whif

Thank you for visiting and shopping with Whif. The following outlines our shipping terms and conditions. By placing an order, you agree to the details listed below.

1. Order Confirmation

Once you place an order, a confirmation email will be sent to your nominated address. Please retain this as proof of purchase.

2. Processing Time

Processing time refers to the time it takes us to prepare your order for dispatch. Once your payment is authorized and verified, we aim to dispatch all orders as quickly as possible.

Handling times are typically 2–5 business days, however, this may extend up to 15 business days during peak periods(e.g. Birthday Sale, Black Friday, EOFY/Mid Year sale and Christmas campaigns) - this can extend to orders placed after our sale as we work through the backlog in our system.

3. Shipping Locations

We ship within Australia only. For international delivery inquiries, please contact us at hey@whif.com.au.

4. Shipping Rates and Delivery Estimates

Shipping timeframes begin from the date of dispatch, not the order date. All estimates are approximate and subject to external factors such as carrier delays or weather disruptions.

4.1. VIP Shipping

• 0-2 business days handling (generally, within 1 business day)

• Sent via Express Post

4.2. Express Shipping

• Estimated delivery: 2–3 business days

4.3. Standard Shipping

• Estimated delivery: 4–8 business days

Note:

• Business days refer to Monday–Friday, excluding public holidays.

• Orders are not dispatched on weekends or holidays.

• We are not responsible for incorrect shipping addresses provided at checkout. Please ensure all details are accurate when placing your order.

5. Tracking

You will receive a tracking number once your order has been shipped.

• Domestic orders include tracking by default.

• International orders include tracking where available. If alternative arrangements are requested, we cannot guarantee tracking or delivery responsibility.

6. International Customs, Duties & Taxes

International orders may be subject to duties, taxes, or customs delays. These charges are not controlled or covered by Whif and are the responsibility of the customer.
We recommend checking with your local customs office for more information.

7. Damaged Parcels

If your package arrives damaged, please contact us immediately at hey@whif.com.au with a description and clear photos of the damage so we can assist you.

8. Missing or Lost Packages

If your package is marked as delivered but not found, we recommend:

• Checking with neighbors or safe drop areas

• Confirming your delivery address was correct

Once your parcel has been handed over to the carrier, the risk of loss or damage transfers to you. Whif is not liable for packages lost or damaged in transit, though we’ll do our best to assist where possible.

9. Shipping Protection

Shipping protection is an optional service offered at checkout and provides coverage for one free resend if your parcel is lost or misdelivered.

• A second loss will require a formal investigation with Australia Post.

• Shipping protection does not cover refunds, only resends.

10. Questions?

For any questions about shipping or delivery, please visit whif.com/faq or email hey@whif.com.au.