Privacy Policy for Whif

1. We Respect Your Privacy

(a) Whif respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy outlines how we collect and treat your personal information.

(b) We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and, to the extent applicable, the EU General Data Protection Regulation (GDPR).

(c) "Personal information" is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.

(d) You may contact us in writing at P.O. BOX 2409, Chermside Centre, Queensland, 4032 for further information about this Privacy Policy.

2. What Personal Information is Collected

(a) Whif will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.

(b) You may provide basic information such as your name, phone number, address, and email address to enable us to send you information, provide updates, and process your product or service order.

(c) We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

(d) Additionally, we may also collect any other information you provide while interacting with us.

3. How We Collect Your Personal Information

(a) Whif collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website, and when we engage in business activities with you.

(b) We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. How We Use Your Personal Information

(a) Whif may use personal information collected from you to provide you with information about our products or services.

(b) We use personal information only for the purposes that you consent to. This may include to provide you with products and services during the usual course of our business activities, administer our business activities, manage, research and develop our products and services, provide you with information about our products and services, and communicate with you by a variety of measures.

5. Disclosure of Your Personal Information

(a) Whif may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

(b) If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.

6. General Data Protection Regulation (GDPR) for the European Union (EU)

(a) Whif complies with the principles of data protection set out in the GDPR for fairness, transparency, and lawful data collection and use.

(b) We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.

7. Your Rights Under the GDPR

(a) If you are an individual residing in the EU, you have certain rights regarding how your personal information is obtained and used.

(b) You have the right to be informed how your personal information is being used, access your personal information, correct your personal information if it is inaccurate or incomplete, delete your personal information, restrict processing of your personal information, retain and reuse your personal information for your own purposes, object to your personal information being used, and object against automated decision making and profiling.

8. Hosting and International Data Transfers

(a) Information that we collect may from time to time be stored, processed in, or transferred between parties or sites located in countries outside of Australia.

(b) The hosting facilities for our website are situated in Australia. Transfers to each of these countries will be protected by appropriate safeguards.

9. Security of Your Personal Information

(a) Whif is committed to ensuring that the information you provide to us is secure.

(b) We employ data processors to process personal information on our behalf, ensuring compliance with the GDPR and adequate technical measures to protect personal information.

10. Access to Your Personal Information

(a) You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth) and, to the extent applicable, the EU GDPR.

11. Complaints About Privacy

(a) If you have any complaints about our privacy practices, please send in details of your complaints to hey@whif.com. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.