Black Friday FAQs
Will processing times be delayed during Black Friday?
Processing times may be delayed during Black Friday due to high order volumes. We are committed to dispatching orders as quickly as possible, but please allow up to 15 days for processing. For faster handling, we offer a VIP "Packed First" postage option at checkout.
Can I choose express or VIP shipping during the sale?
Yes, this is available at checkout.
How can I track my order?
Once your order has been dispatched, you will receive an email with your tracking details. This email will include a link to track your order's progress with the delivery service provider. If you do not see the email in your inbox, please check your spam or junk folder.
Can I modify or cancel my order after it’s been placed?
Once an order has been placed, it cannot be modified, including changes to the products or quantities. This also applies to address changes. While we will make every effort to update the shipping address if requested, we cannot guarantee that changes can be made once the order is in process. If you need assistance, please contact our customer support team as soon as possible, and we will do our best to help.
What is your return policy for discounted items?
We do not accept returns on discounted items. All sales on discounted products, including those purchased during Black Friday, are final. If you have any concerns about your order, please contact our customer support team for assistance.
Product FAQs
How long will one bottle last?
One of our 50ml bottles will last around 2-3 months if used once a day.
Are your fragrances vegan?
Yes, all of our ingredients are vegan and no animal testing takes place. You can view our ingredients here.
Do your perfumes have good staying power?
Yes, all of our perfumes are 30% concentration (extrait de parfum) and quite often out perfume the majority of store bought fragrances.
What is the different between EDT, EDP and Extrait?
EDT has anywhere from 5-15% oil concenration, EDP has a 15-20% concentration and extrait has 30%+ - all of Whifs perfumes are extrait.
What's the best way to store my fragrances?
We recommend storing your fragrance in its original box and in a dark and cool (room temperature) location.
How can I make my fragrances last longer?
We recommend a few sprays on your pulse points (wrists, behind ears, throat, behind knees, inner elbow).
Applying straight after your shower will give you the best results, you may also apply moisturiser before your perfume to increase longevity.
Do your fragrances have a shelf life?
We recommend using our fragrances within a 36 month (3 year) period. However, they may last much longer.
Shipping FAQs
Where do you ship to?
We ship Australia wide.
How can I track my delivery?
You will be provided tracking information via email. You will be able to tracking your shipment using your tracking number and visiting the Australia Post website here.
How much does postage cost?
Our postage is $10 Australia wide for standard or $15 for express. We offer FREE postage when you purchase 3+ bottles.
How long will shipping take?
Standard is approximately 3-6 business days and Express is 1-3 business days.
Have another question?