Returns & Refund Policy

This policy applies to all orders placed at whif.com.au and is effective from 11 October 2026. We ship within Australia only, so returns are accepted from Australian addresses only.

If your item is faulty, damaged or not what you ordered, skip to Faulty, damaged or incorrect items below. The limits in the change-of-mind sections don't apply to you.

What you can return

You can return 10ml and 50ml perfumes within 30 days of delivery.

You’re welcome to try your fragrance first. We’ll accept a bottle back as long as no more than 2ml has been used. If more than 2ml is missing, we may decline the return at our discretion and send the bottle back to you at your cost.

The following can’t be returned for change of mind:

• Fragrance Libraries
• Promotional items
• Free gifts

Your return options

When you start a return, you choose one of three options:

• Store credit. The value of your return as credit to spend at Whif.
• Refund. The value of your return back to your original payment method.
• Shop Now. Put the value of your return towards a new order straight away.

Store credit and refunds are issued once we've received and checked your return.

Instant exchange

If you choose Shop Now, you can select instant exchange. We send your new items straight away, before your return reaches us, and ask for your card details as security.

Your original items must be sent back within 14 days. If they aren't, your card will be charged for the new order.

Return shipping

With Checkout+: if you added Checkout+ to your order at checkout, return shipping is free.

Without Checkout+: you can still return your order and choose any of the three options above, but you pay for return shipping. The cost depends on how many items you're sending back and the weight of your parcel, and you'll see it before you confirm your return.

Bundles

Bundles: if you return an item you bought as part of a bundle, you get back the price you paid for it in the bundle. For example, a perfume that is $50.00 on its own but was $42.50 in your bundle is returned at $42.50. The items you keep stay at their bundle price.

How to start a return

1. Visit our returns portal here and enter your order details.
2. Select the items you're returning and tell us why.
3. Choose store credit, a refund or Shop Now.
4. Follow the instructions to send your items back.

If you get stuck, email us at hey@whif.com.au.

Faulty, damaged or incorrect items

If your item arrives damaged, is faulty, or isn't what you ordered, email us at hey@whif.com.au with your order number and a photo or short video of the problem. We'll reply within 1 to 2 business days.

Examples include a broken or cracked bottle, a leaking bottle, a sprayer that doesn't work, or the wrong item being sent.

In most cases we can resolve it from your photos and you won't need to send anything back. If we do need the item returned so we can assess it, we'll cover the postage.

Once a fault is confirmed, you can choose a replacement or a refund to your original payment method.

This applies to everything we sell, including items that can't be returned for change of mind. The 30-day window, the 2ml limit and return shipping costs apply to change-of-mind returns only. A faulty item doesn't need to be unopened or in its original packaging.

What isn't a fault

Our fragrances are independently developed formulas inspired by well-known scents. How a fragrance smells and how long it lasts varies from person to person with skin chemistry, body temperature and hydration.

A scent smelling different on you than you expected, or not lasting as long as you'd hoped, is a matter of personal preference and isn't a product fault. You're still welcome to use the change-of-mind options above.

Undeliverable parcels

If your parcel comes back to us because it couldn't be delivered, we'll send it again once at no charge.

If it comes back to us a second time, you can choose to:

• pay the postage for us to send it again, or
• receive a refund less a 20% restocking fee.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. Our change-of-mind returns are offered in addition to them.